Returns & Exchanges

At Kalita, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. If your new decor or furniture doesn't perfectly fit your space, our streamlined return process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes with all protective inserts to ensure they arrive back at our warehouse safely.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and secure it to the outside of your package, covering any previous delivery markings.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once our team inspects the return, your refund will be processed to your original payment method within 5-7 business days.